Returns & Exchanges | Painted Cowgirl Western Store
Returns & Exchanges
We want you to love your purchase. If something isn’t quite right, we’re happy to help with an eligible return or exchange.
Returns at a Glance
Returns and exchanges are accepted within 30 calendar days of delivery.
Your return must be received by Painted Cowgirl Western Store within 30 calendar days of the original delivery date.
To be eligible for return or exchange, merchandise must be new, unworn, unwashed, unaltered, and in its original condition with all original tags and packaging.
Customers are responsible for the cost of shipping merchandise back to us.
For exchanges, Painted Cowgirl Western Store will cover the cost of shipping your first replacement item to you. Western hats are excluded from free exchange shipping.
Clearance merchandise, final sale merchandise, gift cards, perfume and cologne, and boxer briefs cannot be returned or exchanged.
Return Eligibility
Returned merchandise must:
- Be received by Painted Cowgirl Western Store within 30 calendar days of the original delivery date
- Be new and unworn, with no signs of use or wear
- Be unwashed, unaltered, and undamaged
- Be free from odors, smoke, pet hair, makeup, deodorant marks, dirt, and other signs of use
- Have all original tags attached
- Include the original product box or packaging, when applicable
Please try on boots and shoes indoors on a clean surface. Footwear showing signs of outdoor wear cannot be accepted.
For footwear returns, the manufacturer’s boot or shoe box must be placed inside a separate shipping carton. Please do not attach a shipping label directly to the manufacturer’s box.
Please include your completed Merchandise Return/Exchange Form with your package so we can identify and process your return as quickly as possible. If you no longer have your form, contact us at orders@paintedcowgirlwesternstore.com.
How to Make a Return
- Complete the Merchandise Return/Exchange Form included with your order.
- Pack the merchandise securely, including all original tags, boxes, and packaging.
- Ship your return early enough to ensure it arrives at Painted Cowgirl Western Store within 30 calendar days of delivery.
Send returns to:
Painted Cowgirl Western Store
Returns Department
40 Main Street
Greenwich, OH 44837
Customers are responsible for return shipping costs.
Prefer to use our discounted UPS rate?
Email orders@paintedcowgirlwesternstore.com to request a prepaid UPS return label.
The cost of the label will be deducted from your refund.
We recommend using a trackable shipping method. For higher-value returns, we also recommend purchasing shipping insurance. Customers are responsible for return packages until they are successfully delivered to Painted Cowgirl Western Store.
Exchanges
Need a different size or style? Contact us before returning your item so we can check availability and, when possible, reserve your replacement.
Email: orders@paintedcowgirlwesternstore.com
Phone: (419) 752-3090
Customers are responsible for shipping the original merchandise back to Painted Cowgirl Western Store.
Once your return is received, inspected, and approved, we will process the exchange.
Painted Cowgirl Western Store covers the shipping cost of your first replacement item back to you. Western hats are excluded from free exchange shipping.
If the requested replacement is unavailable, we will contact you to discuss available options or process an eligible refund.
Please allow 3–5 business days for exchange processing after your return is received.
Refunds
Once your return arrives, please allow 3–5 business days for inspection and processing.
Approved refunds will be issued to the original method of payment for the purchase price of the eligible returned merchandise.
Original shipping charges and expedited shipping fees are non-refundable.
After a refund is issued, your bank or credit card provider may require an additional 3–10 business days for the credit to appear on your account.
Merchandise that does not meet our return requirements may be refused and returned to the customer. In certain circumstances, Painted Cowgirl Western Store may choose to accept merchandise requiring additional inspection, cleaning, processing, or repackaging and deduct a restocking fee of up to 20% from the refund.
Return Shipping
Customers are responsible for the cost of shipping returned merchandise to Painted Cowgirl Western Store.
For eligible exchanges, we cover the cost of shipping the first replacement item to you. Western hats are excluded from free exchange shipping.
Original and expedited shipping charges are non-refundable.
Packages that are refused or returned to sender may be subject to shipping costs incurred by Painted Cowgirl Western Store.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your merchandise arrives damaged or you receive an incorrect item, contact us within 48 hours of delivery at orders@paintedcowgirlwesternstore.com.
Please include photos of:
- The item received
- The shipping carton
- Any damaged packaging
- The shipping label
We’ll review the issue and help make it right.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Clearance merchandise
- Final sale merchandise
- Gift cards
- Perfume and cologne
- Boxer briefs
Please do not send merchandise directly back to the manufacturer.
Questions?
We’re happy to help with return and exchange questions.
Email: orders@paintedcowgirlwesternstore.com
Phone: (419) 752-3090